Job Listing

Housing Clerk – PHI

Omaha Housing Authority


Job title:
Housing Clerk – PHI

Job level:

Job description:

The Omaha Housing Authority is a Non-Profit Government Agency based in Omaha and established in 1935. Omaha Housing Authority contracts with HUD to provide safe and sanitary housing to low and moderate-income individuals through rent subsidies and administers over 2700 public housing units and up to 4,300 Housing Choice (Section 8) Vouchers.

OHA is Committed to Equal Opportunity

Omaha Housing Authority is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity, or expression, or any other characteristics protected by federal, state or local laws.

Core Values

We are Welcoming
We Actively Listen
We are Diverse, Inclusive & Equitable
We are Exceptional
We Practice Self Care
We Share Power
We Practice De-Escalation
We are a Team


The Omaha Housing Authority offers an exceptional benefits package for full-time employees that includes medical, dental, vision, and life insurance; retirement and 457 compensation; 12 days of vacation that begin on your date of hire; and 17 paid holidays, including your birthday, a floating holiday, and a self-care day. For information on Omaha Housing Authority, including more information on employee benefits and our company culture, visit our website at

Salary Range

The Hire Rate is $17.64 per hour, this is a Union Position.

Job Function

To perform the necessary clerical duties of processing, maintaining, and updating of all OHA and HIO (LIHTC/Affordable) applications. Incumbent works under the supervision of the Public Housing Intake Manager. Incumbent must follow established OHA policies and procedures.

Essential Functions

Process applicants through online certification process. Initiate workflows for selected applicants and mail out informational letters to applicants. Assist with pulling out applicant files when needed. Contact applicants through phone calls, email, and postal mail to assist in online application process in order for applications to remain viable. Schedule in-person appointments when needed to complete the application process.
Monitor applicant progress in portal. Maintain accurate records in online portal through submission to Yardi Voyager to ensure timely completion of application process.
Meet department weekly/monthly goals for number of calculated files submitted for approval.
Run EIV’s through HUD Secure System database for all Public Housing applicants and their family member(s).
Send out 3rd party verifications as needed for new applicants. Obtain required identity records and background check form. Follow verification monitoring system in place through the receipt of all information needed to calculate accurate total tenant payment amount. Ensure all information uploaded from online portal to Voyager is accurate along with other program information.
Routinely send out reminders to applicants for completion of application process and withdraw applicants from waitlist when there is no response or required information is not provided. Assist with mailing withdrawal packets to applicants.
Update applicant files when there are reported changes while applicant is in Selected status and already approved files that expire prior to lease up in.
May assist in pre-application and reported change process.
Respond to calls, emails, and in-person requests in a timely, positive, and helpful manner while documenting information in computer system. Assist applicants with portal inquiries and when additional assistance is needed for log-in.
Record and update the returning correspondence. File all correspondence and any additional paperwork to appropriate applicant’s file.
Must clearly understand all aspects of the policies and procedures of OHA, including,
OHA admissions and continued occupancy policies. Must have the ability to effectively communicate this to applicants and visitors.
Work interactively with all OHA departments.
Knowledge of community and social service agencies.

Additional Responsibilities

Occasional resident home visits.
May assist with special projects.
May work evening and weekend hours.
May work in other areas of the Public Housing department as directed.
Provide front desk coverage at Central Office as assigned.
Perform other duties as required or assigned.


High School graduate or equivalent.
One (1) year of office experience to include administrative & clerical duties. Customer service experience helpful. Ability to speak Spanish is beneficial.
Must be able to communicate effectively with diverse personalities, be mature, tactful, and professional.
Excellent written and verbal communication skills.
Must have a thorough knowledge of Business English, spelling, and punctuation.
Demonstrated knowledge and proficiency in Microsoft Word, Excel, and Outlook. Must be able to develop knowledge of Yardi Voyager and Rent Cafe.
Maintain organized system according to procedure during the processing timeframe for paper applicant files and during transition to an electronic system.
Must be self-motivated and possess a positive attitude.
Maintain confidentiality of applicants, files, correspondence, etc. per OHA policies.
Ability to work with confidential and classified information.
Must have the ability to complete assignments and projects under a variety of conditions.
Ability to understand oral and written instructions.
Property Management Rent Calc and Eligibility Certifications required. Incumbents are required to obtain Property Management Rent Calculation and Eligibility Certifications within the first 18 months of employment. OHA will pay for training and testing for an employee’s first, and if necessary, second attempt to meet the certification requirements. If the employee fails both attempts, the employee is responsible for the costs of any further testing. Employee is to provide proof of the certification within the first 18 months of employment. Failure to meet the certifications within the 18 month time frame will result in removal from the position. Removal from the position may include and is not limited to the following: termination of employment, demotion, or transfer.
Ability to establish and maintain effective working relationships with co-workers, consultants, contractors, HUD, local, state, federal officials. Ability to communicate with people from a broad range of socio-economic backgrounds.

Working Conditions

Work is performed in an office setting amid normal conditions of dust, odors, fumes, and noises and involves considerable public contact.


Ability to sit, stand and walk up to 100% of the time; and reach stoop, squat, push, pull and type up to 25% of the time.
Ability to move objects weighing up to ten (10) pounds up to 33% of the time.
The noise level in the work environment is usually moderate.

Equipment Operation

(Any one position may not use all of the tools and equipment listed nor do the listed examples comprise all of the tools and equipment that may be used in positions allocated to this classification)

Facsimile Machine

Positions available:

Posted on:
April 11, 2024

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