Job Listing:

Bilingual Member Experience Representative

Centris Federal Credit Union

Centris Federal Credit Union


Job title:
Bilingual Member Experience Representative

Job level:

Job description:
The job market may be challenging and unpredictable, but Centris is here to help! We’re always hiring for talented people who want a long-term, stable future in a customer service role. If you're an ace at building relationships, having meaningful conversations over the phone, and contributing to the success of an organization, we want to connect with YOU! This amazing opportunity offers career advancement and growth; including training bonuses up to $1000 in your first year!

Open Position: Member Experience Representative / Call Center Representative

A Member Experience Representative (MER) is the Centris version of a call center representative. A successful MER is outgoing, detail-oriented, loves getting to know people, and has a positive attitude. This role involves extensive contact with members over the phone, so please know that you will be on the phone fielding calls for the majority of the day. Strong phone etiquette is a must-have for this vital role on our team.

Job Requirements:

We envision our ideal candidate will have the following work experience:

High School degree or equivalent.
One year customer service experience (phone preferred)
Fluent in English and Spanish
We are looking for someone who can provide options and solutions and find creative ways to help our members. If you are an out-of-the-box thinker with a passion for service, submit your application today!


Our members depend on us to be available to serve them, so this position does have required availability based on our typical call volume. The shift hours that candidates must be available for this opportunity are Monday through Friday, between 8:25 AM and 6:00 PM, and Saturdays from 8:55 AM to 1:00 PM.

Positions available:

Posted on:
January 13, 2022