Job Listing:

Community Outreach Coordinator

Omaha Housing Authority

Omaha Housing Authority


Job title:
Community Outreach Coordinator

Job level:

Job description:
Community Outreach Coordinator

The Omaha Housing Authority

The Omaha Housing Authority is a Non-Profit Government Agency based in Omaha. The OHA contracts with HUD to provide low and moderate-income individuals with safe and sanitary housing through rent subsidies and administers over 2700 public housing units and over 3700 Section 8 units.

Core Values

We are Welcoming
We Actively Listen
We are Diverse, Inclusive & Equitable
We are Exceptional
We Practice Self Care
We Share Power
We Practice De-Escalation
We are a Team


The Omaha Housing Authority offers an exceptional benefits package for full-time employees that includes medical, dental, vision, and life insurance; retirement and 457 compensation; 12 days of vacation that begin on your date of hire; and 17 paid holidays, including your birthday, a floating holiday, and a self-care day. For information on Omaha Housing Authority, including more information on employee benefits and our company culture, visit our website at

Salary Range

$36,461 - $49,233

Job Function:

The outreach coordinator is responsible for building partnerships with local cross-sector service providers to ensure program participant linkage to supportive services and coordinating self-sufficiency enhancing community events and programs. The coordinator also meets regularly with residents that reside in the Omaha Housing Authority communities and scatter sites who elect to participate in the ROSS Program, conducts comprehensive assessments, maintains a caseload, develops individualized service plans in partnership with participants, and tracks and reports milestones.

This position also provides administrative support to the program by preparing information and mailings, creating and maintaining potential, new, and current client files, and managing referral sources. Other administrative tasks include developing an effective, outcome-oriented Action Plan for establishing programmatic policies, protocols, and goals, and for measuring performance, and for evaluating and reporting programmatic outcomes to HUD. The coordinator position is funded by a (3-year) HUD grant for the ROSS program and therefore is limited in scope and time.

Essential Functions:

Performs targeted outreach and home visits to increase resident participation in and awareness of relevant supportive service and self-sufficiency programming. Interpret program regulations and implement new programs and services. Conduct comprehensive assessments of case management participant needs thorough individual counseling. Provide resources to access food, clothing, short-term financial support, transportation, education, and healthcare as well as basic tools for self-advocacy.
Coordinate educational and/or community events that help residents become more self-sufficient. Responds to residents, staff, and the public’s inquiries in a courteous manner, and resolving complaints in an efficient, professional, and timely manner. Maintain updated information on referral sources for community-based supportive services.
Interact with residents and their families to build trusting relationships between the family and OHA Family and Community Services staff.
Completes individual Training & Service Plans (ITSP) with residents active in the ROSS program. Cultivate the residents strengths and challenges them to reach stated goals. Use effective recruiting and assessment methods that result in individuals participating in local educational and training programs.
Interact with all OHA departments, social service agencies, community partners, and resident organizations. Attends resident organization meetings and interacts with resident youth in the study center.
Provide counseling in an individual, family, or group environment.
Maintain confidential resident files on services delivered and problems encountered.
Must clearly understand all aspects of the policies and procedures of OHA and effectively communicate them to the residents.
Compile data and prepares weekly, monthly and quarterly reports. Performs intake assessments and tracks resident’s progress via a database system as well as a filing system where client information is entered regularly
Work closely with the Police Department and Omaha Public Schools. Encourage resident parents to attend school-related functions. Coordinates and ensures transportation needs are met.

Additional Responsibilities:

Must be able to work some nights and weekends as needed.
May provide transportation for residents.
May assist with special projects.
May represent OHA at community and advisory council meetings.
Will be required to carry a cell phone.
May serve on boards and committees as directed by supervisor.
Perform other duties as assigned.


Bachelor’s degree in human services or related field and three (3) years of related experience or equivalent combination of experience and training.
Must have excellent and positive communications skills.
Must have excellent written and computer skills.
Must be proficient in the following Microsoft Office programs: Excel, Word, and Outlook.
Ability to interact with a diversified group of individuals from a variety of social-economic conditions and ethnic origins.
Must retain all data collected in a confidential manner.
Must be able to accurately assess the needs of youth.
Ability to present recommendations in oral and written form.
Must be able to operate a motorized vehicle. Must have a driver’s license, a home telephone, and reliable insured transportation for use on the job daily.
Ability to establish and maintain effective working relationships with co-workers, consultants, contractors, HUD, local, state, federal officials; ability to communicate with people from a broad range of socio-economic backgrounds.

OHA is Committed to Equal Opportunity

Omaha Housing Authority is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristics protected by federal, state or local laws.

Positions available:

Posted on:
October 6, 2021