Job Listing:

Claims System / IT Tier 2 Support Technician

Signature Performance

Signature Performance

Health Care

Job title:
Claims System / IT Tier 2 Support Technician

Job level:

Job description:
Job Description
This is an exciting time for Signature Performance, as we continue to aim to be the foremost healthcare administrative services company in the industry. This growth includes expanding upon a robust technology platform and automated processes while attracting the industry's best technical talent. We desire to inspire possibilities in healthcare administration, and potential in our talented staff while embodying our Core Values of Passion, Integrity, Courage and Respect every day.

If you are interested in joining a growing technology team, focused on Healthcare administrative processes, at a company committed to delivering the highest performance to our clients, partners, allies, and colleagues, come learn more about us.

Position Purpose:

The Tier 2 Support's primary goal is to provide advanced technical product support to end users, creating detailed documentation of the solution and sharing to the Support Desk Lead, in a proactive, prompt, and professional fashion.


This position reports to the IT Customer Service Manager.

Essential Job Functions include the following. All other duties as assigned.

Work closely with Team Lead(s) and IT Customer Support Manager to ensure issue tracking and proper assignment of tasks is being completed daily and communicated to appropriate resources.
Provide On-Call Support, as necessary
Knowledge & Experience:

3-5-year work experience in providing outstanding customer service through technical support of software or hardware in a professional office envinroment
Moderate knowledge and proficiency of Windows 10, Citrix, Office 365, Symantec, Azure and other SAAS applications
Advanced network, hardware, and software troubleshooting skills
Advanced Active Directory experience. At least 3 years of regular use of AD Users and Groups in providing normal AD administration.
Experience with Manage Engine products a plus.
Remote Support Tools, Trouble ticketing systems
Attention to detail coupled with a high sense of urgency.
Advanced Problem-solving abilities and excellent researching abilities.
Associates degree in Information Technology related field is preferred or equivalent years of experience.
A+ Hardware and Software or Network + certifications are preferred. Any additional technical certifications are a plus (MCP, MTA, MCSA, MOS)
General Areas of Accountability:

Must conduct business and personal affairs in a manner that is always a credit to the company. Must maintain a good credit rating while employed with the company.

Security Requirements:

NACi or higher level security clearance to support government (DoD, VA, etc.) assignments may be required.

Machines and Equipment:

The incumbent must be able to effectively operate the current computer system, telephone system, and other office machines such as copier and fax machines.

Physical Activity:

The incumbent must be able to finger, grasp, feel, see, sit, hear, and speak. The incumbent for this position must also be able to lift, bend, spend time underneath a desk as part of moving and setting up desk top computers with weights up to an including 50 lbs.


The incumbent works in an office environment that is not substantially exposed to adverse environmental conditions such as heat, cold, or extreme noise. Routine periods of being on the phone utilizing a headset, sitting and data keying are required.

Remote Eligibility: This position is Ad Hoc remote eligible. Eligibility is determined by Management or Human Resources.

Positions available:

Posted on:
September 17, 2021