Job Listing:

Hotel Front Desk

Caesars Entertainment

Caesars Entertainment


Job title:
Hotel Front Desk

Job level:

Job description:
JOB SUMMARY: Responsible for providing excellent customer service during guest interactions at Hotel Front Desk during during arrival/departure transactions and informational inquiries. KEY JOB FUNCTIONS: • Greeting and welcoming hotel/casino guests in an enthusiastic, friendly manner during arrival/departure transactions and informational inquiries. • Initiating and engaging in conversations with guests on all services across the Iowa properties including directions, restaurants, entertainment, promotions and events. • Assigning appropriate guest room accommodations during hotel check-in. • Accurately reviews Rooms Revenue Potential reports and verify that each guest room rate is correct. • Responsible for making all virtual room revenue adjustments. • Responsible for auditing all disputed and non-zero balance accounts by generating back up reports and analyzing discrepancies, rate variations, and declined credit card reports. • Responsible for posting charges, settling folios for individuals and groups, making key packets, verifying room availability, and due-outs communicated through housekeeping. • Receives cash, credit cards, and comps in payment, obtaining proper approval and authorization. Maintains an operating bank, renders bills and issues change. • Works closely with Casino Marketing to ensure all complimentary and high-end amenity offerings are provided consistent with the agreed upon arrangements. • Provides reservations for Casino/Hotel guests, which includes restaurants and special events on property. • Ensuring the guest’s needs and special requests are met. • Verifying departing guests have experienced superior hospitality. • Coordinating with casino personnel to secure accommodations and provide VIP service for gaming patrons. • Ability to possess a sales strategy mentality to maximize occupancy and revenues. • Adheres to all established credit and internal audit procedures to minimize exposure to loss of revenues. • Presents oneself as a credit to the Company and encourages others to do the same. • Performs other duties as assigned. EDUCATION and/or EXPERIENCE: • High School diploma or equivalent preferred. • Previous hotel industry experience preferred. • 6 months of customer service preferred. QUALIFICATIONS: • Excellent customer service skills. • Ability to use a personal computer and appropriate software (Excel, Word, Power Point, Access, Microsoft Outlook, LMS, and CMS). • Good oral and written communication skills, must be fluent and literate in English. • Ability to respond calmly and make rational decisions in emergency situations with co-workers, guests and vendors. • Manual dexterity and coordination to operate office equipment, including 10 key adding machine, personal computers, fax machine, and photo copier. WORK ENVIRONMENT: • Physically mobile with reasonable accommodations including ability to lift up to 50 lbs., and ability to push, pull, reach, bend, twist, stoop and stack. Must be able to run on level surfaces, as well as, up and down stairs. • Must be able to work in a fast paced environment. • Must be able to work in areas containing dust, second hand smoke, varying noise and temperature levels, lighting, vibration, crowds and air quality. • Must be flexible with schedule, including nights, weekends, and holidays as required. • Must be able to listen and respond to visual and aural cues. • Ability to stand and walk, and mobility to move easily around entire property for entire shift. • Must have the manual dexterity to be able to type, grab, grip, pull, hold, tear, sort, reach, and file appropriate paperwork.

Positions available:

Posted on:
January 13, 2021

Please contact Cindy VanBlaricom, HR Generalist for more information or to apply.