Job Listing:

Customer Solutions Teammate - Disputes and Claims - Omaha




Job title:
Customer Solutions Teammate - Disputes and Claims - Omaha

Job level:

Job description:
As a Customer Service Teammate in Disputes and Claims your responsibilities will be. to create effortless experiences by assisting our customers in issue resolution with helpful, efficient and accurate answers to their questions. A successful teammate exhibits strong written and verbal communication skills, excels at customer interaction, delivers practical solutions, thrives in quick paced, ever changing, ambiguous and collaborative team environment.
As a Teammate you will:

Confidently answer contacts, through multiple channels (i.e. Phone, Email, Chat), from customers our company’s products and services.
Proactively guide and address customer questions regarding but not limited to; PayPal Products, Resolution Center, Purchase Protection, Seller Protection, Claims Management Processes, Chargebacks, Policy, Procedures and complete Issue Resolution.
Champion the customer’s issues and work on their behalf to achieve resolution to queries real time using customer information, appropriate technology and the appropriate policies/procedures.
Adhere to guidelines for account confidentiality and maintain the privacy and security of all PayPal customers.
Take a dynamic approach with customers, investigate inquiries, use appropriate tools and technology to reach a complete and accurate resolution preventing customer recontacts.
Proactively use customer information to educate, negotiate, and reposition available options.
Recommend alternatives to achieve mutually beneficial outcomes and to deepen the customers’ understanding of our PayPal Protections Policies.
Balance the needs of the customer and business while driving loyalty and long-term value
Escalate customer contacts as necessary. Forward customer feedback regarding feature requests, product gaps, policy and/or process pain points.
Own your own learning and work to develop skills through all knowledge channels about PayPal's Protections Policies and Procedures.
Conduct occasional outbound contacts to deliver consumer and merchant education via telephone, email or chat. Ensure new consumers and merchants acknowledge general PayPal related policies and processes and facilitate them to activate transactions.
Develop and maintain cross functional proficiency within selected departments, including buyer product information, Compliance and Risk Operations.

High School Diploma or equivalent required

2+ years’ experience within a financial service industry or call center environment with direct customer contact in one of these areas is required:
Financial services industry
Fraud or Risk Experience
Comfortable working in a high pressure, target-driven and fast paced environment
Ability to multitask using multiple systems and tools to identify and problem solve.
Ability to manage time effectively and to meet department attendance guidelines to include a minimum of 40 hours weekly with shifts that include various days and hours.
Time management and adherence to schedules
An excellent written and verbal communicator with the ability to build and maintain strong working relationships
Proficiency with MS Office, Internet and a good knowledge of databases

100% attendance is required throughout training. Training is always Monday – Friday.
Shifts can vary weekdays/weekends between the hours of 8am - 8pm. Expect non-traditional shifts.
PayPal Benefits: (All Benefits start on Day 1)

Medical, Dental and Vision.
After 5 years of service you get a 4 week paid sabbatical.
Community Involvement.
Educational Assistance.
And Many Many MORE…

Positions available:

Posted on:
April 22, 2021