Omaha Housing Authority
Receptionist - Omaha Housing Authority The Omaha Housing Authority is a Non-Profit Government Agency based in Omaha. The OHA contracts with HUD to provide low and moderate-income individuals with safe and sanitary housing through rent subsidies and administers over 2700 public housing units and over 3700 Section 8 units. Serve in the role of receptionist initially welcoming callers and visitors to the company, offering friendly service to those entering the building or calling in on the phone. Perform a variety of administrative and clerical duties. Essential Functions: Greet and assist visitors entering the Central Office building in a positive, warm and helpful manner. Provide excellent customer service. Answer questions, provide directions and notify appropriate personnel of visitor arrival. Utilize de-escalation skills to acknowledge frustration or concern and direct callers and visitors to appropriate personnel to problem-solve identified issues or concerns. Operate a multi-line phone system to answer calls, manage calls by routing them to the proper extensions and take messages as needed in a professional and friendly manner. Check and forward voicemail messages to the appropriate personnel or department each day. Maintain employee and department phone lists. Receive and route packages delivered to the front desk area to their appropriate departments or locations. Sort, time/date stamp and distribute all incoming mail. Receive and route packages delivered to the main reception area. Assist with a variety of administrative/clerical tasks. Maintain a safe and clean front desk and waiting area. Cross-train staff for front desk coverage. Additional Responsibilities: May schedule appointments for residents and visitors. May assist other departments with administrative/clerical tasks. May open incoming mail and process outgoing mail. May work evening and weekend hours. Perform other duties as required or assigned. Qualifications: High school diploma or GED required. A minimum of 2 years of training and/or relevant experience in customer service and office work to include administrative and clerical duties. Strong phone skills. Multiple phone line system experience required. Excellent listening, communication, and de-escalation skills. Strong verbal and written communication skills. Multi-tasking abilities, highly organized and detail-oriented. Problem-solving skills. Strong attendance and punctuality. Proficient in Microsoft Office to include: Outlook, Word, Excel, PowerPoint and Publisher. Proficient with the use of a computer, fax machine and copier. Ability to work independently. Working Conditions: Work is performed in an office setting amid normal conditions of dust, odors, fumes, and noises and involves considerable public contact. Depending on the assigned division, incumbents may encounter angry, obnoxious, and rude individuals. Abilities: Ability to sit, stand and walk up to 100% of the time; and reach stoop, squat, push, pull and type up to 25% of the time. Ability to move objects weighing up to ten (10) pounds up to 33% of the time. Equipment Operation: (Any single position may not use all of the tools and equipment listed nor do the listed examples comprise all of the tools and equipment that may be used in positions allocated to this classification). Computer Telephone Copier Fax Machine OHA is an equal opportunity employer, M/F/D/V.
April 7, 2021