Job Listing:

Case Manager - Intensive Services

Omaha Housing Authority

Omaha Housing Authority


Job title:
Case Manager - Intensive Services

Job level:

Job description:
Case Manager - Intensive Services

The Omaha Housing Authority

The Omaha Housing Authority is a Non-Profit Government Agency based in Omaha and established in 1935. Omaha Housing Authority contracts with HUD to provide safe and sanitary housing to low and moderate-income individuals through rent subsidies and administers over 2700 public housing units and up to 4,300 Housing Choice (Section 8) Vouchers.

Core Values

We are Welcoming
We Actively Listen
We are Diverse, Inclusive & Equitable
We are Exceptional
We Practice Self Care
We Share Power
We Practice De-Escalation
We are a Team


The Omaha Housing Authority offers an exceptional Benefits Package for full-time employees that includes Health, Dental, Vision, and Life Insurance; a 401(a) retirement with a 5.5% match and a 457 compensation plan. Employees also receive 12 days of vacation that begin accumulating on your date of hire; and 17 paid holidays, which include your Birthday, a Floating Holiday, and a Self-Care Day. For information on Omaha Housing Authority, including more information on Employee Benefits and our Company Culture, visit our website at

Salary Range

$32,718 - $46,571

Job Function

The Case Manager – Intensive Services will provide outreach, advocacy and supportive services to residents of Omaha Housing Authority through the Choice Neighborhoods Implementation Grant. The Case Manager will work to support residents through the transformation of their community assisting in setting and achieving short and long-term goals for themselves and their families.

Intensive case management responsibilities begin at this level. Educational requirements are very specific. Decision making, problem solving, autonomy, and highly developed interpersonal skills are critical. This position requires high level of social work skills, practice and knowledge.

Essential Functions

Conduct a comprehensive assessment of household strengths and needs.
Assist tenants to identify long and short-term goals (strong focus on housing, education, employment, and health goals).
Assists the clients in identification of strengths, needs and goals, including meeting obligations of tenancy to maintain their home.
Develop and maintain an Individualized Progress Plan in cooperation with the residents and their families.
Identify and mitigate barriers to meeting goals.
Identify and enroll eligible tenants in Section 3.
Schedules and holds regular on-going case management meetings (weekly, bi-weekly, etc.).
Serves as subject matter Navigator, identifying partners and maintains relationships in order to meet the needs of residents as well as the requirements of the grant.
Organize and host regular partner meetings to case conference resident needs, identifying referral options and service gaps.
Outreach and frequent ongoing collaboration with identified community partners is essential.
Identify, refer, and regularly check in on warm hand-offs made to community partners.
Complete data entry associated with assessments, case plans, referrals and their outcomes.
Provide support and follow-up associated with relocation plans to include housing search, moving assistance, etc. as identified by the relocation specialist.
Work in collaboration with the Property Manager, maintenance, and other OHA team members to serve tenants and meet identified needs.
Provides, either directly or by referral to other agencies, planned and crisis response services to meet the needs of the household including concrete supports, interventions to reduce stress and mitigate trauma histories.
Coach residents to develop communication and self- advocacy skills.
Work is completed in client homes, on-site at property locations, in the community, and other non-traditional settings.
Ensures safety and security measures for in-home services are followed.
Provides problem solving and crisis intervention services to empower clients to develop self-sufficiency.
Evaluates efficiency and effectiveness of community service providers on an ongoing basis to ensure clients are receiving quality care.
Is able to work both independently, with little supervision, and as a part of a team.
Utilizes trauma-informed care and culturally competent principles in providing services.
Displays a courteous and caring attitude at all times to the clientele, volunteers, and external stakeholders.

Additional Responsibilities

Travel is required, including use of personal vehicle and transportation of clients.
Is dependable and punctual regarding scheduling and attendance.
Performs other program related duties as assigned.
Works occasional weekend and evening hours, as needed for community events.


Bachelor’s degree in human services or related field and two (2) year’s experience working with low-income individuals or families or equivalent combination of experience and training that provides the required knowledge and skills.
Required to have proficiency in using the computer, Word, Excel, and Power Point.
Excellent skills in the areas of communication, interpersonal relationship building, and self-directed approach to work.
Must retain all data collected in a confidential manner. Ability to present confidential information and recommendations effectively in oral and written form.
Must be able to effectively assess participants using technical and operational knowledge.
Must maintain a valid driver’s license and be insurable under the OHA Auto insurance carrier.
Must have reliable and insured transportation to perform home visits throughout the work day on a daily basis.
Ability to establish and maintain effective working relationships with co-workers, consultants, contractors, HUD, local, state, federal officials; ability to communicate with people from a broad range of socio-economic backgrounds.

Working Conditions

Work is performed in a field setting on-site at the housing properties. Normal conditions of dust, odors, fumes, and noises, and considerable public contact are expected. Frequent exposure to weather conditions, (heat, cold, rain and snow).


Ability to sit, stand and walk up to 100% of the time; and reach stoop, squat, push, pull and type up to 25% of the time.
Ability to move objects weighing up to ten (10) pounds up to 33% of the time.
The noise level in the work environment is usually moderate.

Equipment Operation

(Any one position may not use all of the tools and equipment listed nor do the listed examples comprise all of the tools and equipment that may be used in positions allocated to this classification)
Computer, Telephone, Copier, Calculator

OHA is Committed to Equal Opportunity

Omaha Housing Authority is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity, or expression, or any other characteristics protected by federal, state or local laws.

Positions available:

Posted on:
August 2, 2022