Job Listing:

Public Safety Dispatcher

Omaha Housing Authority

Omaha Housing Authority


Job title:
Public Safety Dispatcher

Job level:

Job description:
Public Safety Dispatcher

The Omaha Housing Authority is a Non-Profit Government Agency based in Omaha and established in 1935. Omaha Housing Authority contracts with HUD to provide safe and sanitary housing to low and moderate-income individuals through rent subsidies and administers over 2700 public housing units and up to 4,300 Housing Choice (Section 8) Vouchers.

Core Values

We are Welcoming
We Actively Listen
We are Diverse, Inclusive & Equitable
We are Exceptional
We Practice Self Care
We Share Power
We Practice De-Escalation
We are a Team


The Omaha Housing Authority offers an exceptional benefits package for full-time employees that includes medical, dental, vision, and life insurance; retirement and 457 compensation; 12 days of vacation that begin on your date of hire; and 17 paid holidays, including your birthday, a floating holiday, and a self-care day. For information on Omaha Housing Authority, including more information on employee benefits and our company culture, visit our website at

Salary Range

$15.73 - $22.39 per hour

Job Function

The Public Safety Dispatcher position is a Public Safety responder that involves receiving emergency and non-emergency requests for assistance, remotely observe property locations within the zones to investigate and identify ongoing issues within the properties, determines nature/urgency of calls received, initiates Public Safety or other emergency personnel action and maintains close contact with field units to monitor response issues needed. The Public Safety Dispatcher will observe cameras at length while reporting issues to the Public Safety Manager.

Essential Functions

Receives and responds to emergency and non-emergency calls including calls from residents, public, and staff.
Monitors and coordinates Public Safety activity and assignments via radio frequencies, phone, and/or computer. Maintains status and locations of Public Safety personnel and assignments.
Processes and evaluates information received, prioritizes calls and dispatches required units and/or agencies.
Utilizes technology such as computers, radio systems, telephones, fax machines and other communication equipment.
Tend to video surveillance for entirety of shift.
Remotely observe video footage to identify any ongoing issues reported by staff or tenants.
Bookmark and download footage related to incident reports entered.
Be able to communicate with local authorities and team members if there are security breaches
Creates and maintains logs and spreadsheets of Public Safety communications activity for management
Exhibit excellent decision-making skills while reviewing and/or monitoring locations.
Complete internal incident reports for all incidents observed and reported by OHA staff and forwards completed reports to the Public Safety Manager.
Communicate all concerns to the Public Safety Manager of any health and safety improvements at residential locations.
Maintain professionalism while working with internal and external customers.
Maintains appropriate security and confidentiality of information created or encountered in the performance of assigned duties.
Additional Responsibilities

May require rotating shift assignments.
Perform other duties as assigned by management.


High School diploma or GED required. Must have a minimum of two (2) years’ relative experience, or any combination of education, training, and experience that provides the required knowledge and abilities.
Must have high attention to detail.
Visual acuity required for observing video and analyzing reports.
Possess skills in multi-tasking and coordinating simultaneous activities.
Must have the ability to think clearly and act quickly in emergencies and be able to work independently and prioritize multiple demands. Must have the ability to complete assignments and projects under a variety of conditions and time constraints.
Requires a considerable degree of initiative and independent judgement with procedural boundaries in responding to a variety of emergency and non-emergency situations.
Excellent verbal and written communication skills.
Must be computer savvy and comfortable with multiple computer programs and set-ups.
Experience with using a two-way radio and telephone equipment. Possess skills in operating a variety of communications equipment effectively.
Must be able to operate a motorized vehicle.
Must maintain and posses a valid motor vehicle license and a good driving record. Must be insurable under the OHA auto insurance plan.
Ability to establish and maintain effective working relationships with co-workers, consultants, contractors, HUD, local, state, federal officials; ability to communicate with people from a broad range of socio-economic backgrounds.

Working Conditions

Work is performed in an office setting amid normal conditions of dust, odors, fumes, and noises and involves considerable public contact.


Ability to sit, stand and walk up to 100% of the time; and reach stoop, squat, push, pull and type up to 25% of the time.
Ability to move objects weighing up to ten (10) pounds up to 33% of the time.
The noise level in the work environment is usually moderate.

Equipment Operation

(Any one position may not use all the tools and equipment listed nor do the listed examples comprise all of the tools and equipment that may be used in positions allocated to this classification)
Facsimile Machine

OHA is Committed to Equal Opportunity

Omaha Housing Authority is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity, or expression, or any other characteristics protected by federal, state or local laws.

Positions available:

Posted on:
August 2, 2022