Job Listing:

Decorative Hardware Design Representative

Millard Lumber Inc.

Millard Lumber Inc.


Job title:
Decorative Hardware Design Representative

Job level:

Job description:
Who are we? We are More Than Lumber. Millard Lumber. Our business provide basic building materials and continually add product lines and services that provide quality and efficiency to both professional and homeowners.

More Than Lumber. Opportunity. We are looking for the right team player. Do you enjoy providing high customer service, delivering high quality products while working in a fast-paced environment?

Apply for a rewarding career with an industry leader in building materials! Visit

Position Summary

Provide sales assistance and product information on hardware and related items to customers and sales staff.


Position Essential Duties and Responsibilities

Meet and greet prospects and clients visiting the showroom with enthusiasm and a helpful attitude.
Assist customers by phone, in person and electronically with sales and services of locksets and accessories, commercial, cabinet, bath and storage hardware and other finish hardware used in the industry.
Answers to inquiries to the decorative hardware department and direct to the proper staff. Return phone calls to clients at the direction of the hardware specialist.
Follow up with customers by phone or email to notify them of product availability for pick up.
Contact suppliers on availability and cost on special order hardware products. Confirm pricing and ship dates on purchase orders with suppliers.
Assemble picture books for customers to see their selections for new and remodeling projects at the directions of the hardware specialist.
Work with clients on their hardware selections and process orders through the system.
Maintain displays in good working order. Maintain an adequate supply of product literature and a current product information file on hardware provided by current vendors.
Be a source of product information on hardware to store, hotline, millwork and contractor sales personnel.
Perform other duties and responsibilities as required and assigned.


High School Diploma, GED or equivalent experience required.  
Experience in the hardware/lumber industry preferred

Other Requirements

Possess a strong willingness to learn the products
Retail sales experience preferred.
DIY home improvement knowledge
Must pass pre-employment drug screen  
Maintenance of regular attendance, work evenings and required Saturdays

Knowledge, Skills and Abilities

Understanding of customer needs in home décor. Superior problem- solving abilities along with a can- do attitude
Ability to make sound and confident recommendation to customers
Ability to provide a great customer experience in a retail environment
Verbal & Written Communication skills
Willing to obtain other training if deemed necessary in performance of responsibilities and continuing education

Working Conditions and Physical Requirements

Normal office conditions apply.  Employee must have clear, close vision for reading and computer work. Must be able to sit, stand, walk, balance, stoop, grasp, talk, hear, and operate computer keyboard. Will occasionally lift/push/pull up to 50 pounds.  

Apply for a rewarding career with an industry leader in building materials! Visit

Positions available:

Posted on:
July 29, 2022