Job Listing
Director, Business Development
Company:
Metropolitan Utilities District
Industry:
Non-profit
Job title:
Director, Business Development
Job level:
Mid
Job description:
DATES POSTED: 03/06-03/16/2026
Position Summary
The Director, Business Development is responsible for outreach and communication to the District’s residential, commercial, and industrial customers on rates, consumption, services, and projects. This position is responsible for developing marketing plans and programs, coordination of economic development projects, promoting the District’s image and increasing customer confidence. Additionally, this position is responsible for franchise and wholesale water agreements, contractor permits and applications, customer education, and outreach for projects and initiatives. This position collaborates cross-functionally with all divisions within the District and maintains excellent relationships and communication. The Director, Business Development will oversee and manage the Contractor Services, Business Development, and Customer Engagement teams.
Education
Required – Bachelor’s Degree in Business, Public Affairs, Engineering, Marketing, or a related field.
Minimum Requirements
Required – Minimum of 5 years of experience in any one or more of the following disciplines: customer service, economic development, engineering, and/or communications. and
Required – Minimum of 5 years of progressive supervisory experience hiring, leading, managing and coaching individuals and teams.
Licenses, Certifications and/or Testing
Required – Have and maintain a valid driver’s license Upon Hire
Required – Employee(s) in this position are covered under the Department of Transportation Drug and Alcohol testing provisions. This includes post-offer, random, post-accident, reasonable suspicion, follow-up, and return to duty testing. Upon Hire
Required – Pre-employment Background Check & Drug Screen Upon Hire
Knowledge, Skills And Abilities
Knowledge of utility rate structures preferred.
Demonstrated experience initiating and leading short and long range initiatives of varying complexity. (Intermediate proficiency)
Excellent organizational, planning and time management skills with the ability to manage multiple and changing priorities. (Intermediate proficiency)
Professional presentation skills and ability to handle a variety of client interactions. (Advanced proficiency)
Strong interpersonal, relationship-building, listening and negotiating skills. Ability to influence group decision-making. (Advanced proficiency)
Must be able to use good judgement when making decisions pertaining to customer issues and concerns. This includes working directly with customers in all locations, scenarios, and times of day or night. (Advanced proficiency)
Attend evening and/or weekend functions as required.
Proficiency with personal computers, tablets, and/or other electronic devices to include familiarity with, but not limited to, Microsoft Office Suite (Excel, Outlook, Word) and enterprise wide software (e.g., SAP). (Intermediate proficiency)
Ability to learn new or upgraded computer software as required.
Efficient written and verbal communication skills, in English, to assist internal and external customers, co-workers and management professionally, regardless of provocation.
Essential Functions
Develop, monitor, and support communication and engagement strategies for all customers pertaining to construction projects, infrastructure replacement, and other District initiatives.
Review and approve all residential, commercial, and industrial marketing programs. Ensure staff maintains contact with owners, engineers, architects, home builders, heating contractors, plumbers, and food service directors to complete evaluations of requirements, designs, and equipment for the District’s gas and water services.
Prepare and present detailed cost proposals for gas and water projects.
Collaborate with staff to meet with commercial and industrial customers as needed. Assist with the future vision of the District by overseeing and empowering staff to investigate sustainability programs and develop new innovative approaches to assist our industrial and large volume customers.
Review and approve annual listing of large water and gas customers.
Maintain active involvement in area chambers of commerce, economic development agencies and trade industry organizations to network with peers, share information, and best practices.
Educate staff and others on industry trends and innovations in the energy markets that impact the District. Promote new gas technologies such as electric generation and natural gas vehicles.
Oversee management of contracts and relationships with wholesale water customers.
Define goals and benchmarks for customer satisfaction and track performance and identify opportunities for improvement and consistency.
Support direct reports to ensure they are providing the District’s customers with services such as gas and water load forecasts, fuel line and service sizing, detailed equipment studies, and energy cost comparisons via technology advancements.
Develop talent: coach and mentor employees; support employee growth and development through leadership opportunities and professional development.
Keep abreast of changes in policies, customer assistance programs, and other services by networking and collaborating with industry peers to better serve current and potential District customers.
Communicate to all stakeholders before, during, and after infrastructure replacement projects and other field work. This includes all residential, commercial, industrial, and municipalities.
Oversee design, implementation, and execution of a strategy for engagement, education, and collaboration with residential, commercial, industrial, and municipalities.
Outreach occurs with municipalities and its related officials as it pertains to infrastructure replacement, wholesale water and franchises.
Develop talent: coach and mentor employees; support employee growth and development through leadership opportunities and professional development.
Provide employees feedback through completion of performance appraisals and employee one-on-one meetings.
Manage employee unacceptable behavior, poor work performance or policy violations, including the use of discipline when appropriate.
Maintain financial oversight of budget or works with financial responsibility in mind.
Plan for attrition through awareness of separation risks, cross-training, employee development and succession planning.
Fulfill responsibilities common to all Supervisory, Professional and Administrative positions.
Required For All Jobs
Perform a variety of other duties as assigned
Understand and comply with all District policies and procedures
Skills
In contributing to the objectives of the District, this role is responsible for the initiation, cultivation, and maintenance of strong relationships of a business and professional nature. This position requires good communication skills and tact in order to maintain professional relationships with the following, but not limited to:
Board of Directors
All levels of District
Internal and external customers
Federal, State, and local agencies
Community organizations and partners
Consultants, contractors and other third-party organizations that fall within the scope of this role
Professional, industry, trade, and civic associations
Physical And Environmental Requirements
Combination: Work may be performed in an office setting amid normal conditions of dust, odors, fumes, office lighting and noises, but field/plant visits are required.
Hybrid Flexible Work Arrangement
Job may be eligible for a hybrid in-office and work from home flexible work arrangement.
*Please see job posting on our Careers page for a full list of physical demands
*Please ensure the application is filled out thoroughly to be considered for this position
An Equal Opportunity Employer “Minority/Female/Disabled/Veteran/Gender Identity/Sexual Orientation”
Positions available:
1
Posted on:
March 6, 2026