Job Listing
Director, IT Governance & Process Improvement
Company:
Metropolitan Utilities District
Industry:
Non-profit
Job title:
Director, IT Governance & Process Improvement
Job level:
Mid
Job description:
* Please apply directly on our Careers page
Position Summary
The Director, IT Governance & Process Improvement is responsible for establishing and overseeing governance frameworks, policies, and standards to ensure the IT organization operates effectively, securely, and in compliance with regulations. This role also focuses on Business Process Improvement (BPI) efforts, which involve collaborating with various departments to analyze current business processes and identify opportunities for enhancing operational efficiency and service quality. The Director will apply advanced management, planning, and analytical skills associated with Strategic Planning, Six Sigma, Lean, and other process improvement methodologies to support the District’s business and strategic objectives. Through direct management of associated staff, the Director, IT Governance & Process Improvement will establish effective and appropriate policies and mechanisms to meet the goals defined by the Vice President, Information Technology Services.
Education
•Required – Bachelor’s Degree in Computer Science, Information Technology, Business Administration or a related field.
•Preferred – Master’s Degree in Computer Science, Information Technology, Business Administration or a related field.
Minimum Requirements
•Required – Minimum of 10 years of related work experience with Utilities Business and Information Technology. and
•Required – Minimum of 7 years related work experience with Project Management and Business Process Improvement. and
•Required – Experience working within an ever changing fast paced environment, while managing competing priorities.
Licenses, Certifications and/or Testing
•Required – Have and maintain a valid driver’s license Upon Hire
•Preferred – Lean Six Sigma Certification-IASSC Black Belt or Green Belt certification Upon Hire
•Preferred – ITIL Foundations v3 Upon Hire
•Required – Pre-employment Background Check & Drug Screen Upon Hire
Knowledge, Skills and Abilities
•Strong management and leadership skills; ability to build collaborative and effective business relationships to meet organizational objectives and goals. (Advanced proficiency)
•Proven track record of leading change initiatives, strong business acumen, and a high degree of integrated thinking. (Advanced proficiency)
•Influencing skills, with a strong ability to build consensus among multiple levels and functions within the organization. (Advanced proficiency)
•Ability to direct efforts on business solutions and processes first before technology. (Advanced proficiency)
•Demonstrated ability to effectively build, manage, and lead a diverse technical staff and project teams comprised of technical and client department members. (Advanced proficiency)
•High energy and ability to work with minimal direct supervision. (Advanced proficiency)
•Must be available to respond to escalated critical support issues after-hours as well as some planned after-hour work. (Advanced proficiency)
•Ability to learn new or upgraded computer software as required. (Advanced proficiency)
•Efficient written and verbal communication skills, in English, to assist internal and external customers, technical and administrative personnel, co-workers and management professionally, regardless of provocation. (Advanced proficiency)
•Proficiency with personal computers, tablets, and/or other electronic devices to include familiarity with, but not limited to, Microsoft Office Suite (Excel, Outlook, Word) and enterprise wide software (e.g., SAP). (Advanced proficiency)
Essential Functions
•Develop, implement, and oversee the IT governance framework, ensuring alignment with business goals and regulatory requirements.
•Lead initiatives to streamline and improve IT processes using methodologies such as ITIL, Lean, or Six Sigma.
•Establish and manage IT policies, standards, and procedures, including frameworks such as COBIT, ISO/IEC 27001, NIST, etc.
•Collaborate with audit, legal, and security teams to manage internal and external audits and risk assessments.
•Identify opportunities for operational efficiency, automation, and enhanced service delivery.
•Develop KPIs, dashboards, and reporting tools to track and measure improvement outcomes.
•Establish and maintain a culture of continuous improvement within the IT organization.
•Provide oversight of IT project portfolio governance, ensuring alignment with strategic objectives.
•Implement standardized project management practices and tools across IT teams.
•Implement standardized project management practices and tools across IT teams.
•Oversee the planning and execution of BPI initiatives which promote continuous improvement, increase operating model consistency, and engage and empower employees to enhance the value of District services provided to our customers.
•Provide regular feedback and recommendations regarding the application of BPI models and methodologies, in support of effective utilization and positive outcomes.
•Act as a liaison between IT and business units to ensure governance and improvement initiatives meet business needs.
•Lead and mentor a team of governance and process improvement professionals.
•Provide executive-level reporting and recommendations to senior leadership and IT steering committees.
•Ensure the team execute duties within policies, procedures, frameworks, and methodologies. Provide feedback for continuous improvement of established practices.
•Establish strong partnerships with vendors; negotiate cost-effective agreements; monitor and manage service levels.
•Contribute to the development of the annual IT budget specific to vendors, staffing, training, and capital expenditures. Monitor and manage operation within budget.
•Provide change leadership to ensure the success of IT and business initiatives via effective communications and change management programs and techniques.
•Stay abreast of industry trends, technology advancements, best practices and business needs. Provide thought leadership and recommendations for optimizing technology infrastructure, streamlining processes, and/or acquiring new capabilities.
•Remain abreast of external ‘best practices’ with regard to business transformation and continuous improvement.
•Act within the spirit of District and Department values.
•Develop talent: coach and mentor employees; support employee growth and development through leadership opportunities and professional development.
•Provide employees feedback through completion of performance appraisals and employee one-on-one meetings.
•Manage employee unacceptable behavior, poor work performance or policy violations, including the use of discipline when appropriate.
•Maintain financial oversight of budget or works with financial responsibility in mind.
•Plan for attrition through awareness of separation risks, cross-training, employee development and succession planning.
•Fulfill responsibilities common to all Supervisory, Professional, and Administrative position as stated.
Required for All Jobs
•Perform a variety of other duties as assigned
•Understand and comply with all District policies and procedures
In contributing to the objectives of the District, this role is responsible for the initiation, cultivation, and maintenance of strong relationships of a business and professional nature. This position requires good communication skills and tact in order to maintain professional relationships with the following, but not limited to:
Board of Directors
All levels of District
Internal and external customers -Federal, State, and local agencies
Community organizations and partners
Consultants, contractors and other third-party organizations that fall within the scope of this role
Professional, industry, trade, and civic associations
Physical and Environmental Requirements
•Office: Work is primarily performed in an office setting amid normal conditions of dust, odors, fumes, office lighting and noise.
Hybrid Flexible Work Arrangement Job may be eligible for a hybrid in-office and work from home flexible work arrangement.
**Please see job posting on our Careers page for a full list of physical demands
*Please ensure the application is filled out thoroughly to be considered for this position
An Equal Opportunity Employer “Minority/Female/Disabled/Veteran/Gender Identity/Sexual Orientation”
Positions available:
1
Posted on:
October 27, 2025