Job Listing
Quality Improvement Director
Company:
Omaha Housing Authority
Industry:
Non-profit
Job title:
Quality Improvement Director
Job level:
Senior
Job description:
Job description:
Join Our Team at the Omaha Housing Authority!
Are you passionate about making a real difference in the community? Do you thrive in a collaborative and supportive environment? The Omaha Housing Authority (OHA) is looking for a dynamic Assistant Property Manager to lead and inspire our team, manage our properties, and help us fulfill our mission of providing safe and affordable housing.
About Us
Founded in 1935, the Omaha Housing Authority is a nonprofit government agency committed to enhancing the quality of life for low and moderate-income individuals. With over 2,700 public housing units and up to 4,300 Housing Choice (Section 8) Vouchers, we work diligently to ensure our residents have access to safe, sanitary, and affordable housing.
Our Core Values
Teamwork: We work together to achieve our goals.
Welcoming: We create a supportive and inclusive environment.
Actively Listen: We focus, clarify, and communicate next steps.
We Build Trust: We do what we say we will do and assume good intent.
Diverse, Inclusive & Equitable: We embrace all identities and backgrounds.
De-Escalation: We manage conflicts calmly and effectively.
Exceptional: We strive for excellence in all we do.
Self-Care: We believe in the well-being of our team and ourselves.
Share Power: We empower each other and our community.
Why Work with Us?
We offer a comprehensive benefits package that includes:
17 paid holidays, including your birthday, a floating holiday, and a self-care day
12 days of vacation and 12 days of sick leave per year
Medical, dental, and vision benefits start the 1st of the month following date of hire
Life Insurance, Health & Dependent Care FSA, Allstate Voluntary Insurance, and Pet Insurance
401(a) retirement plan with a 5.5% match and 457 compensation plans
Salary Range:
$67,529 – $101,293
Job Summary:
The Quality Improvement Director is responsible for leading the development, implementation, and evaluation of quality improvement initiatives across the organization. This role ensures that systems and processes are in place to improve service delivery, operational performance, regulatory compliance, and customer satisfaction. The Director collaborates with cross-functional teams to promote a culture of continuous improvement and excellence.
Timely completion of project milestones, creation and implementation of new systems and processes, and ability to work on multiple projects simultaneously is critical.
Essential Functions:
Strategic Leadership:
Develop and lead the organization’s quality improvement strategy and goals. Serve as a subject matter expert in quality improvement methodologies, including Lean, Six Sigma, and PDSA cycles.
Assess departments and programs to determine opportunities for improvement and efficiency.
Assist the chief executive officer and the senior management team with the establishment of strategic goals and implementation of actions plans for the achievement of such goals.
Recruit, interview, hire, train, coach, and lead team members, as designated.
Exceptionally delivers verbal and written communication with various stakeholders including directors, chief executive officer, board members, or others as appropriate.
Performance Measurement:
Monitor key performance indicators (KPIs), outcomes, operational metrics, or product/service quality.
Analyze trends and identify areas for improvement using data analytics tools and recommend restructuring or other efforts to meet strategic goals.
Compliance and Accreditation:
Ensure compliance with all Federal statutes and regulations along with State and Local laws, ordinances, and regulations.
Ensure compliance with regulatory requirements (e.g., HUD).
Assist with audits and processes related to quality standards.
Team Collaboration:
Facilitate quality improvement committees and cross-functional project teams.
Work collaboratively with the various directors and department personnel to develop department and program quality measurement standards. Make sound strategic recommendations in alignment with delivering the agency’s mission and exceeding internal and external performance standards.
Provide training, coaching, and support to departments on best practices in quality management. Create training materials and operating manuals as appropriate.
Participate in community and/or resident meetings, committees, etc. to build partnerships, collaborate, and better meet the needs of tenants served by OHA.
Project Management:
Lead quality improvement initiatives from planning through implementation and evaluation.
Develop action plans, set timelines, assign responsibilities, and monitor progress.
Create and implement policies, procedures, provide data analytics, and on-going review of quality measures for various departments and programs.
Able to successfully manage various deadlines, and balance competing priorities. Delegate project tasks to team members best positioned to complete them.
Perform other duties and tasks, as assigned.
Qualifications:
Bachelor’s degree in healthcare administration, public health, business, or a related field required. Minimum of five (5) years of experience in quality improvement, with at least two (2) years in a leadership role.
Lean, Six Sigma, or other quality certifications preferred.
Excellent oral, written, analytical and interpersonal skills. Strong analytical and problem-solving skills. Ability to develop and present information.
Excellent communication, leadership, and project management abilities. Ability to establish and maintain effective working relationships with co-workers, consultants, contractors, HUD, local, state, federal officials; ability to build relationships with people from a broad range of backgrounds.
Proficiency in data analysis software and quality improvement tools.
Possess and maintain a valid motor vehicle operator’s license and excellent driving record. Insurable under the OHA auto insurance policy.
Working Conditions:
Work is performed in an office and residential setting amid normal conditions of dust, odors, fumes, and noises and involves considerable public contact. May work evening and weekend hours, as necessary.
Abilities:
Ability to sit, stand and walk up to 100% of the time; and reach stoop, squat, push, pull and type up to 25% of the time. Must be physically able to inspect public housing dwellings and grounds.
The noise level in the work environment is usually moderate.
Equipment Operation:
(Any one position may not use all the tools and equipment listed nor do the listed examples comprise all the tools and equipment that may be used in positions allocated to this classification)
Computer
Telephone
Copier
Calculator
Facsimile Machine
Positions available:
1
Posted on:
May 30, 2025