Job Listing
Project Based Voucher (PBV) Program Coordinator
Company:
Omaha Housing Authority
Industry:
Non-profit
Job title:
Project Based Voucher (PBV) Program Coordinator
Job level:
Mid
Job description:
Join Our Team at the Omaha Housing Authority!
Are you passionate about making a real difference in the community? Do you thrive in a collaborative and supportive environment? The Omaha Housing Authority (OHA) is looking for a dynamic Project Based Voucher Program (PBV) Coordinator to monitor, administer, and coordinate day-to-day operations of the PBV program and help us fulfill our mission of providing safe and affordable housing.
About Us
Founded in 1935, the Omaha Housing Authority is a nonprofit government agency committed to enhancing the quality of life for low and moderate-income individuals. With over 2,700 public housing units and up to 4,300 Housing Choice (Section 8) Vouchers, we work diligently to ensure our residents have access to safe, sanitary, and affordable housing.
Our Core Values
Teamwork: We work together to achieve our goals.
Welcoming: We create a supportive and inclusive environment.
Actively Listen: We focus, clarify, and communicate next steps.
We Build Trust: We do what we say we will do and assume good intent.
Diverse, Inclusive & Equitable: We embrace all identities and backgrounds.
De-Escalation: We manage conflicts calmly and effectively.
Exceptional: We strive for excellence in all we do.
Self-Care: We believe in the well-being of our team and ourselves.
Share Power: We empower each other and our community.
Why Work with Us?
We offer a comprehensive benefits package that includes:
17 paid holidays, including your birthday, a floating holiday, and a self-care day
12 days of vacation and 12 days of sick leave per year
Medical, dental, and vision benefits start the 1st of the month following date of hire
Life Insurance, Health & Dependent Care FSA, Allstate Voluntary Insurance, and Pet Insurance
401(a) retirement plan with a 5.5% match and 457 compensation plan
Salary Range
$46,195 – 63,858
Job Function
Under the direction of the Manager, the primary purpose of this position is to monitor, administer, and coordinate the functions of the rental assistance programs. The Project-Based Voucher (PBV) Coordinator is responsible for the day-to-day operations of the PBV program and other related special rental assistance programs. This includes monitoring client eligibility, issuing vouchers, and ensuring the accuracy of certifications.
The Coordinator performs analytical and administrative tasks to support the rental assistance programs. Additionally, they will recommend methods to improve efficiency and accuracy and assist the Manager with general oversight.
Essential Functions
Conduct interviews and ensure that waitlist referrals, applicant selections, waitlist management, tenant screenings, and eligibility procedures are properly followed and monitored.
Perform case management functions, maintaining accurate records for assigned accounts, initiating payments, calculating rents, and managing the suspension, termination, or reinstatement of payments, as well as recovering funds.
Assemble and verify family eligibility. Initiates procedures for applicant selection, preference policies, portability, denials of assistance, voucher issuance, expirations, and withdrawals.
Explain program requirements by conducting voucher briefings for individuals or in group settings.
Process recertifications, interim changes, and/or moves, which include obtaining current verifications of applicant and participant information following program requirements.
Issue tenant-based vouchers to families requesting to move or who require a different-sized unit.
Provide customer service to applicants, property owners, other agencies, and employees, responding to inquiries via mail, email, and telephone. Retrieve information from program software to address inquiries and assist customers in resolving problems, concerns, and complaints. Accurately disseminate program information to participants, applicants, owners, and other interested parties in the community.
Offer technical and professional assistance in resolving conflicts between applicants and landlords, including lease violations and resident complaints.
Assist the Project-Based Voucher (PBV) Manager with the implementation of new programs.
Analyze and resolve complex problems, keeping the PBV Program Manager and HCV Director informed of potentially controversial findings, issues, or problems with widespread impact. Meet with the PBV Manager and/or HCV Director to present findings, explain the significance of conclusions, justify recommendations, and answer questions related to the programs.
Maintain participant files and documents, ensuring a historical record for each file. Ensure appropriate, up-to-date electronic and hard copy recordkeeping, along with the timely and accurate preparation of all required reports.
Ensure that the operating procedures for all programs are thoroughly documented and that these documents are updated and revised as necessary.
Compile and update data, preparing electronic reports of all program activity to be submitted to management.
Attend meetings with clients, staff, property owners or managers, outside partners, and government officials.
Have a comprehensive understanding of all aspects of the policies and procedures including admissions and continued occupancy policies. Ensure that all program rules and regulations are followed and that contract requirements are fulfilled.
Additional Responsibilities
Ability to work evening and weekend hours, as necessary.
Conduct general or specialized training sessions for OHA staff, tenants, and landlords.
Perform related duties as required or assigned.
Qualifications
Bachelor’s degree preferred in a related field and a minimum of three (3) years of professional experience, or a combination of education and training and experience.
Experience in property management, real estate, sales, or experience with housing authority programs.
Knowledge of the Nebraska rental market.
Must be proficient in Microsoft Word, Excel, and PowerPoint.
Excellent oral, written, analytical, and interpersonal skills. Must have a strong ability to identify and solve problems. Ability to develop and present training sessions. Ability to understand oral/written instructions and provide feedback.
Knowledge of the general operations and procedures of a Public Housing Agency (PHA) program.
Knowledge of the purposes, policies, and regulations of the Housing Authority as established by the Board of Commissioners and HUD regulations.
Must maintain current knowledge of rules and regulations affecting Housing Choice Voucher residents. Must participate in training opportunities and seminars relevant to this position and pass examinations.
Must be comfortable working with a diversified type of individuals from a variety of social economic conditions and ethnic origins.
Ability to evaluate the performance of subordinates accurately, correct deficiencies, and guide, replace, and assign personnel.
Ability to coordinate a high level of productivity under a variety of conditions and restraints.
Must possess and maintain a valid motor vehicle operator’s license and excellent driving record. Must be insurable under the OHA auto insurance policy. Must have transportation available to perform the functions of this position as needed.
OHA is Committed to Equal Opportunity
Omaha Housing Authority is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity, or expression, or any other characteristics protected by federal, state or local laws. Omaha Housing Authority is actively seeking diverse candidates and affirming of all identities.
Positions available:
1
Posted on:
February 21, 2025