Job Listing
PBX Communications Operator
Company:
Douglas County
Industry:
Non-profit
Job title:
PBX Communications Operator
Job level:
Entry
Job description:
Incumbent works under the direction of the PBX Supervisor or designee; operating and monitoring the telephone, various alarm systems, and public address system.
Essential Functions:
Operate a multiline computer console and determine incoming call priority for Douglas County, the City of Omaha and other allied government entities, ensuring calls completed accurately and efficiently, and transferring screened calls to appropriate areas.
Establish and maintain effective work relationships with clients, supervisors, County employees, elected officials, attorneys, law enforcement, judges, other agencies, and the public.
Comply with Civil Service policies and regulations, collective bargaining agreements, County policies, department policies and laws to create a cooperative, safe, respectful and quality work environment.
Serve as primary source of referral and information for the public and employees.
Monitor and respond to various alarms determining magnitude, prioritizing need, and initiating DCHC action codes; contacting designated/on-call personnel (e.g. coroner, physicians, nurses, disaster coordinator, health department) and relaying critical information.
Log information (e.g. incoming/outgoing calls, alarms, incoming faxes), obtaining necessary documentation.
Notify security staff and/or designee regarding potentially dangerous situations.
Complete outgoing calls and relay applicable information.
Contact appropriate individuals upon the arrival of emergency or other vehicles, completing charge slips.
Announce DCHC notifications via intercom system.
Receive calls regarding material safety data sheets (MSDS), search database for MSDS information, identify appropriate item, print information and fax to requesting parties.
Respond to mental health calls (e.g. suicide, voluntary admission requests), forwarding to Lasting Hope or 911.
Perform clerical duties (e.g. typing, filing).
Participate in community disaster drills.
Participate in department quality assurance and improvement activities.
Perform other duties as assigned and directed.
Education and Work Experience and Other Requirements:
High school diploma or equivalent required.*
One (1) year of multiline telephone console experience required.*
Completion of a pre-employment criminal record check and conditional offer drug screen required.
* Equivalent combination of education and work experience may be substituted for requirements on a year-for-year basis.
Physical Requirements & Working Conditions:
The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Work is generally performed in a healthcare facility. Noise level is usually moderate. Work hours are specific shifts; however, schedule may vary (e.g. days, hours, weekends, overtime/extra hours, holidays, emergency call-in). Work may be stressful when dealing with time constraints, multiple/changing priorities, limited resources, emergency situations, uncooperative/irate individuals.
Work requires physical activity, including constant sitting, frequent walking, reaching, and occasional standing, climbing, carrying, balancing, kneeling, crouching and bending. Work also requires the ability to frequently lift and/or carry objects weighing up to 10 pounds and occasionally up to 25 pounds.
Required sensory abilities include vision, hearing and touch. Visual abilities, correctable to normal ranges, include close, distance and color vision, depth perception, and the ability to adjust focus. Communication abilities include the ability to talk and hear within normal ranges. Incumbent must possess the hand-eye coordination and manual dexterity necessary to operate computers and other equipment.
Positions available:
1
Posted on:
December 13, 2024