Job Listing:

Administrative Clerk - Property Management

Omaha Housing Authority

Company:
Omaha Housing Authority

Industry:
Non-profit

Job title:
Administrative Clerk - Property Management

Job level:
Entry

Job description:
Administrative Clerk - Property Management

The Omaha Housing Authority

The Omaha Housing Authority is a Non-Profit Government Agency based in Omaha. The OHA contracts with HUD to provide low and moderate-income individuals with safe and sanitary housing through rent subsidies and administers over 2700 public housing units and up to 4,300 Housing Choice (Section 8) Vouchers.

Core Values

We are Welcoming
We Actively Listen
We are Diverse, Inclusive & Equitable
We are Exceptional
We Practice Self Care
We Share Power
We Practice De-Escalation
We are a Team

Benefits

The Omaha Housing Authority offers an exceptional benefits package for full-time employees that includes medical, dental, vision, and life insurance; retirement and 457 compensation; 12 days of vacation that begin on your date of hire; and 17 paid holidays, including your birthday, a floating holiday, and a self-care day. For information on Omaha Housing Authority, including more information on employee benefits and our company culture, visit our website at www.ohauthority.org

Salary Range

The Hire Rate is $16.34 per hour, the Wage Range is $16.34 - $21.69 per hour per hour, this is a Union Position.

Job Function

This position provides administrative and clerical support to the Property Management Department. Primary duties include to greet all residents and others that may visit the property management offices and complete computer-generated maintenance work order requests. Interaction which may include but are not limited to answering questions, de-escalating situations when residents may be upset, training residents to use Rent Café, written or verbal communication of timely information. Promote compliance with OHA policies and procedures to residents on daily basis.

Essential Functions

Receive and greet residents and visitors daily and maintain frequent contact with all OHA departments.
Answer routine telephone inquiries concerning operation of the Omaha Housing Authority and respond to requests for maintenance repair of unit. Report any problems or issues to the Property Manager.
Create, assign, and monitor maintenance requests in the form of Work Orders, using the Yardi system. Ensure information is accurate, timely, and clearly written.
Ensures that emergency and time sensitive requests are to be communicated directly to responsible staff in the appropriate manner by phone, text, or voicemail.
Review daily After Hour calls from the answering service and OHA on-call staff to ensure work orders are followed up on.
Responsible for producing weekly reports for distribution, as necessary.
Open all incoming mail, date stamp and distributes to appropriate personnel. Assist with posting rental payments.
Type a variety of confidential correspondence to include – 48-hour notice to enter, tenant infractions, weekly reports and other materials as requested. Make follow up/reminder calls to tenants as needed.
Assist with filing of documentation for resident files, ensuring that files are complete and orderly to include entering Yardi memos after each tenant interaction.
Must clearly understand all aspects of the policies and procedures of OHA and effectively communicate them to the residents.
Additional Responsibilities
May assist with special projects.
Other duties as assigned.

Qualifications

High school graduate, or equivalent, with a minimum of two years’ clerical, administrative, and customer service experience.
Must possess knowledge of Microsoft Office and have work experience with database management.
Must be able to communicate in an effective, tactful, and professional manner with tenants, vendors, and OHA personnel.
Ability to work independently to complete assignments with minimum instruction.
Must have a thorough knowledge of business English, spelling, and punctuation.
Must have the ability to understand oral and written communications.
Must possess and maintain a valid motor vehicle operator’s license and be insurable under the OHA Auto insurance policy.
Ability to establish and maintain effective working relationships with co-workers, consultants, contractors, HUD, local, state, and federal officials. Ability to communicate with people from a broad range of socio-economic backgrounds.
Special Qualifications
Computer skills that equate to typing with a net accuracy rate of at least sixty (60) words per minute.
Complete required Yardi trainings within 120 days of hire.

Working Conditions

Work is performed in an office setting amid normal conditions of dust, odors, fumes, and noises and involves public contact.

Abilities

Ability to sit, stand and walk up to 100% of the time; and reach stoop, squat, push, pull and type up to 25% of the time.
Ability to move objects weighing up to ten (10) pounds up to 33% of the time.
The noise level in the work environment is usually moderate.
Equipment Operation

(Any one position may not use all of the tools and equipment listed nor do the listed examples comprise all of the tools and equipment that may be used in positions allocated to this classification)

Computer
Telephone
Copier
Calculator
Facsimile Machine

OHA is Committed to Equal Opportunity

Omaha Housing Authority is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity, or expression, or any other characteristics protected by federal, state or local laws.

Positions available:
1

Posted on:
August 2, 2022